Frequently Asked Questions
Your guide to style, service, and shopping with Martinez Tool.
What is the standard shipping timeframe?
We offer standard shipping across the United States within 3-5 business days. International shipping times vary by location but typically take 7-14 business days.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return unworn items with original tags within 30 days of delivery. Please use our online portal to generate a prepaid return label.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing those figures to our chart, as our cuts vary between slim and oversized fits.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your materials sustainably sourced?
At Martinez Tool, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.